Shipping policy

Order On Key Dates:

All information and photo on the website is exclusive to the TFK Flower Shop’s product copyright.

Prices and specifications are subject to change without prior notice.

即日送花 · Same-day delivery
以產品頁當日可選日期、時段為準；急單請先 WhatsApp 確認截單時間及附加費。
Check the available dates and time slots on the product page. For urgent orders, message us on WhatsApp to confirm the order deadline and any additional fee.

If No One is Home:
If the receiver is not available at the time of delivery, the delivery person may leave the florist in a safe place for the receiver to retrieve when they return, such as with a neighbor, or leave a message/contact for the receiver/sender to arrange for delivery .

Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, or any location where the receiver cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

指定時間送達 · Exact-time delivery
如提供指定時間或30分鐘服務，請選取並核對費用；只填備註未算確認。
Where an exact-time or 30-minute delivery option is offered, select it and check the fee. A time written in the notes alone does not confirm the service.

配送時段與費用 · Delivery time slots and fees
按產品、地區及服務計算；特早、晚間配送如有附加費，請於付款前核對總額。
Time slots and fees vary by product, destination and service. Check any early-morning or evening surcharge and the total before payment.

Incorrect Addresses:
If the receiver’s address is incorrect and delivery was attempted to the address, there may have additional charge for address correction fee.

Canceling an order: Same day orders are processed immediately and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders which already in process at the florist.

Orders Changes:
The make changes to your order please us your TFK Flower account/ contact us by e-mail: tfkflower615@gmail.com. You will able to change the delivery address. Card message and delivery date, you should make these changes at least 48 hours before chosen delivery date.

Quality Policy:
Flowers are a perishable natural product and that floral arrangement are handmade and unique. So no two arrangements are ever the same. Every effort is made orders as closely as possible to the product photo and descriptions, We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations, if the floral package shown online is not available, a similar package will be used, the concept and quality of the item ordered always guaranteed.

Images:
The images we use to illustration our complementary products are pictures and may not be exactly the same as final product. These products are sent from our florists and their availability depends on the season and on stock. Specific color, size and type of flowers and fillers may not always be available. Therefore, comparable substitutions may be necessary. Florists design may vary depending on the type of wrapping material or type of flower that are available.