Refund policy

鮮花為易腐產品

鮮花屬易腐天然產品，每束花皆由花藝師人手製作，並無兩束完全相同。因此本店不設一般商品的「無理由退貨」安排。我們以品質保證方式處理：若花材出現問題，我們會為你重新製作並重送。

品質保證 · 送達後 24 小時內

如你或收花人對花材品質有任何疑問，請於送達後 24 小時內聯絡我們，並提供：

  • 訂單編號
  • 花材的清晰照片（整體及問題部分各一張）

以下情況我們會免費重新製作並重送：

  • 花材於送達時已明顯枯萎、折斷或損壞
  • 送遞內容與訂單明顯不符
  • 送錯地址或送錯收花人（因本店失誤）

折扣補償

部分情況未必需要重送（例如送遞略為延誤、或只有小部分花材不理想），我們會提供下次訂購折扣優惠碼作補償。折扣幅度會視乎個別情況而定。

你亦可以選擇：重新製作重送 或 折扣優惠碼 — 由你揀。

全額退款

以下情況可獲全額退款：

  • 因本店原因完全未能送達
  • 商品無法重製，而你不接受重送或折扣補償

退款將退回原付款方式，一般於 5–10 個工作天內到帳（實際時間視乎發卡銀行）。

不屬品質問題的情況

  • 花材顏色、品種或形態與相片略有差異 — 相片僅供參考。花是天然產品，會因應季節及當日供應調整；花藝師會盡力保持配色、大小及造型。
  • 收花人不在，由鄰居代收或放於安全位置後出現的損壞 — 如你要求放於門口、大堂等收花人無法即時接收的位置，風險由訂購人承擔。
  • 地址或聯絡資料填寫錯誤 — 如需重新派送而產生額外費用，我們會先與你商討及取得同意才安排。
  • 超過 24 小時後才提出的花材狀況問題

取消及更改訂單

  • 更改送貨日期、地址、心意卡內容：請於選定送貨日期前 48 小時聯絡我們
  • 即日送遞訂單一經確認即開始製作，恕不能取消或更改
  • 於製作開始前取消：全額退款
  • 製作開始後取消：花材已按你的訂單投入，需個別處理。請盡快聯絡我們，我們會視乎製作進度與你商討可行安排

聯絡我們

WhatsApp：+852 9080 9776
電郵：tfkflower615@gmail.com
地址：香港九龍紅磡

Refund & Return Policy

Flowers are perishable

Flowers are perishable natural products, and every arrangement is handmade — no two are ever identical. We therefore do not offer general "change of mind" returns. Instead we stand behind our quality: if there is a problem with the flowers, we will remake and redeliver.

Quality guarantee · within 24 hours of delivery

If you or the recipient has any concern, contact us within 24 hours of delivery with your order number and clear photos (one of the whole arrangement, one of the issue).

We will remake and redeliver free of charge if:

  • Flowers arrived visibly wilted, broken or damaged
  • The delivery clearly does not match the order
  • We delivered to the wrong address or recipient due to our error

Discount compensation

Where a remake is not warranted — a slightly late delivery, or only a small part of the arrangement falling short — we offer a discount code for your next order as compensation. The amount depends on the circumstances. You may also simply choose which you prefer: a remake and redelivery, or a discount code.

Full refund

A full refund is issued when delivery failed entirely due to our error, or the item cannot be remade and you accept neither a redelivery nor a discount code. Refunds go back to the original payment method, typically within 5–10 business days depending on your bank.

Not covered

  • Minor differences in colour, variety or shape from the photo — photos are for reference. Flowers are seasonal; our florists maintain the colour scheme, size and overall style using comparable substitutions.
  • Damage after the arrangement was left with a neighbour or in a requested safe place — if you ask us to leave flowers where the recipient cannot receive them directly, the risk is yours.
  • Incorrect address or contact details supplied — if redelivery would incur an additional cost, we will discuss it with you and get your agreement first.
  • Issues raised more than 24 hours after delivery

Cancellations and changes

  • Changes to delivery date, address or card message: contact us at least 48 hours before the chosen delivery date
  • Same-day orders begin production immediately and cannot be cancelled or changed
  • Cancelled before production begins: full refund
  • Cancelled after production begins: flowers have already been committed to your order, so this is handled case by case — contact us as soon as possible and we will discuss what is workable

Contact

WhatsApp +852 9080 9776 · tfkflower615@gmail.com
Hung Hom, Kowloon, Hong Kong